Refund policy

We want you to sleep better, not worry about your order. You have 30 days from delivery to request a return.

HOW TO START A RETURN
Email nasdaqjaden1@gmail.com with your order number and the reason for the return. We'll reply with return instructions within 1–2 business days. Please don't send items back without contacting us first, as returns sent without instructions can't be processed.

To be eligible, the band must be unused, undamaged and in its original packaging, with all accessories (charger, manual, gift box).

FAULTY, DAMAGED OR WRONG ITEM
If your band arrives faulty, damaged or not as ordered, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, and you won't need to send the item back.

REFUNDS
Once your return is received and inspected, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it.

RETURN SHIPPING
Return shipping is paid by the customer, unless the item arrived faulty, damaged or incorrect.

EU CUSTOMERS
If your order ships to the European Union, you may cancel or return it within 14 days of delivery for any reason, as long as it's unused and in its original packaging.